DELIVERY AND RETURN CONDITIONS

Delivery and Return Conditions

1. Delivery Terms

Reservations, gift cards, special event tickets, or restaurant pre-orders made through the Feradis Resort website are confirmed and delivered electronically. There are no physical product shipments.
• All confirmations will be sent to you via e-mail after the transaction is completed.
• If you experience any technical problems, you can contact us at the following e-mail address:
📧 bilgi@feradisresort.com

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2. Cancellation and Refund Policy

Accommodation Reservations
• If the reservation is cancelled at least 7 days before the check-in date, a full refund will be provided.
• For cancellations made less than 7 days in advance, 50% of the fee will be refunded.
• No refunds will be made for cancellations made 48 hours prior to check-in date.

Restaurant and Event Pre-Orders
• Special events or dinner reservations can be canceled up to 3 days before the event date.
• No refunds will be made for cancellations made within the last 72 hours.

Gift Cards
• Digital gift cards cannot be returned or converted into cash after purchase.
• Gift cards can only be used for services within Feradis Resort.

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3. Return Process

The refund process will be initiated once your cancellation request is approved and your payment will be refunded to the original payment method within 7 business days.

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4. Communication

You can contact us for your cancellation, change or refund requests:

📧 bilgi@feradisresort.com
☎ +90 258 252 25 25
📍 Feradis Resort, Lake Iznik, Türkiye