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Privacy Policy

This Privacy Policy (“Policy”) has been prepared between Feradis Resort and natural persons (“Data Subject”) who visit the website www.feradisresort.com, make reservations, or stay at the property, in accordance with the provisions of the Turkish Personal Data Protection Law No. 6698 (“KVKK”).

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1. PARTIES

Data Controller:
Feradis Resort
Website: www.feradisresort.com
Email: bilgi@feradisresort.com

Data Subject:
Website visitors, individuals making reservations, or guests staying at the property.

2. SUBJECT OF THE POLICY

The purpose of this Policy is to define the procedures and principles regarding the processing, protection, storage, and confidentiality of personal data belonging to the Data Subject in compliance with KVKK.

3. PERSONAL DATA PROCESSED

The following personal data may be processed:

  • Identity information (name, surname, Turkish ID number or passport details)

  • Contact information (phone number, email address, address)

  • Reservation and accommodation details

  • Payment and billing information

  • IP address and website usage data

  • CCTV recordings (for facility security purposes)

  • Requests, complaints, and feedback records

4. PURPOSES OF PROCESSING PERSONAL DATA

Personal data is processed for the following purposes:

  • Providing reservation and accommodation services

  • Fulfilling legal obligations related to identity notification

  • Processing payments and invoicing

  • Ensuring guest and facility security

  • Complying with legal obligations

  • Evaluating requests and complaints

  • Improving service quality

5. METHOD AND LEGAL BASIS FOR DATA COLLECTION

Personal data is collected through:

  • Website

  • Phone, email, and digital communication channels

  • Property entry and accommodation processes

  • CCTV systems

in accordance with the legal grounds specified in Articles 5 and 6 of KVKK.

6. TRANSFER OF PERSONAL DATA

Personal data may be transferred, in compliance with KVKK and by taking necessary security measures, to:

  • Authorized public institutions and organizations

  • Financial institutions within the scope of legal obligations

  • Competent authorities in legal proceedings

7. DATA SECURITY AND CONFIDENTIALITY

Feradis Resort undertakes to:

  • Protect the confidentiality of personal data

  • Prevent unauthorized access

  • Prevent unlawful processing

and implements necessary administrative and technical measures to ensure data security.

8. DATA RETENTION PERIOD

Personal data is retained for the period required by applicable legislation or for as long as necessary for the purposes of processing.
Upon expiration of this period, data is deleted, destroyed, or anonymized in accordance with legal requirements.

9. COOKIES

Cookies may be used on the website to enhance user experience and analyze site performance.
Cookies can be managed through browser settings.

10. RIGHTS OF THE DATA SUBJECT

Pursuant to Article 11 of KVKK, the Data Subject has the right to:

  • Learn whether personal data is processed

  • Request information if processed

  • Learn the purpose of processing and whether it is used appropriately

  • Request correction, deletion, or destruction

  • Learn third parties to whom data is transferred

  • Request compensation for damages arising from unlawful processing

11. APPLICATION AND CONTACT

Requests within the scope of KVKK can be submitted via email to bilgi@feradisresort.com.
Applications will be concluded within the legal time limits.

12. EFFECTIVENESS AND ACCEPTANCE

This Privacy Policy enters into force on the date it is published on the website.
By using the website, making a reservation, or staying at the property, the Data Subject is deemed to have read, understood, and accepted this Policy.

Feradis Resort

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